Privacy Policy

Last updated: 10 May 2026

Welcome to Step By Step Courses.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit stepbystepcourses.com, sign up for updates, download resources, buy courses, contact us, or use any of our services. We care about your privacy and aim to be clear about what information we collect and why we collect it.

1. Who we are
Step By Step Courses provides online courses, downloadable training, how-to guides, email tips, digital resources, templates, and practical tutorials related to content creation, software tools, social media, branding, and digital business skills.

Our website address is: https://stepbystepcourses.com

For privacy-related questions, you can contact us at:
Email: privacy@stepbystepcourses.com

2. What personal information we collect
We may collect the following types of personal information.

Information you give us directly. This may include:
- Your name
- Your email address
- Your phone number, if you provide it
- Your billing details
- Your course account details
- Messages you send through contact forms
- Questions you submit for Q&A support
- Comments, feedback, survey answers, or testimonials
- Information you provide when downloading a free resource
- Information you provide when buying a course, template, guide, or digital product
- Information collected automatically

When you visit our website, some technical information may be collected automatically, such as:
- Your IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Time spent on pages
- Referral source
- Approximate location based on technical data
- Cookie and tracking information
- Payment information

If you buy a course, template, membership, or downloadable product, your payment may be processed by a third-party payment provider. We do not normally store your full card details on our own website. Payment processors may collect and process your payment details securely according to their own privacy policies.

3. How we use your informatio

We use your personal information to:
- Provide access to courses, downloads, templates, guides, and other products
- Create and manage your account
- Process orders and payments
- Send order confirmations, receipts, and service emails
- Deliver free resources you have requested
- Send email tips, updates, offers, and course information if you have subscribed
- Respond to contact form messages, support requests, and questions
- Improve our website, courses, and customer experience
- Understand which pages, content, and products are useful to visitors
- Prevent fraud, spam, misuse, or unauthorised access
- Keep records for tax, legal, and business purposes
- Comply with legal obligations

We only use your personal information where we have a valid reason to do so.

4. Our lawful reasons for using your informatio

Depending on how you use the website, we may rely on one or more of the following lawful bases.n
- Contract nWe use your information when it is needed to provide something you have requested or purchased, such as access to a course, a downloadable product, a membership, or customer support.n
- Consent
We may rely on your consent when you sign up for email marketing, accept certain cookies, or agree to receive updates from us. You can withdraw consent at any time, such as by clicking the unsubscribe link in our emails.n
- Legitimate interests
We may use your information where it is necessary for our legitimate business interests, provided your rights and freedoms are not overridden. This may include improving our website, preventing spam, analysing website performance, responding to enquiries, protecting our business, and communicating with customers about relevant services.

Legal obligatio

We may use and keep certain information where required by law, such as tax, accounting, fraud prevention, or legal compliance records.

5. Email marketing
If you sign up for our email list, download a free resource, or ask to receive updates, we may send you emails about:
- Course updates
- Software tutorials
- Content creation tips
- Social media training
- Digital product ideas
- Special offers
- New resources
- Helpful guides and how-to content

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email we send. We will not sell your email address to third parties.

6. Courses, memberships, and user accounts
If we offer course accounts, memberships, dashboards, or customer login areas, we may store information linked to your account, such as:
- Your name and email address
- Courses you have bought or accessed
- Downloads you have requested
- Progress information, if the website tracks course progress
- Support messages
- Login details
- Membership status
- Payment or subscription status

This information is used to provide the service you signed up for and to help us manage customer access.

7. Contact forms and support requests
If you contact us through a form, email, support page, or Q&A feature, we collect the information you send so we can reply and help with your request. We may keep support messages for a reasonable period so we can refer back to previous conversations, improve our training materials, or deal with disputes or technical issues.

8. Comments, reviews, and testimonials
If you leave a comment, review, testimonial, or course feedback, we may collect the information you provide. We may display testimonials or reviews on our website or marketing materials, but we will only use personal details such as your full name, photo, business name, or website link where we have permission or where you have clearly provided them for that purpose.

9. Cookies and tracking technologies
Our website may use cookies and similar technologies. Cookies are small files stored on your device that help websites work properly, remember settings, analyse traffic, and improve user experience. We may use cookies for:
- Essential website functions
- Shopping cart or checkout features
- Account login sessions
- Website analytics
- Remembering preferences
- Marketing and advertising
- Embedded content such as videos or social media features

Some cookies are necessary for the website to work. Others, such as analytics or advertising cookies, may require your consent depending on how they are used. The ICO advises that privacy and cookie information should be easy to understand and transparent. You can manage cookies through your browser settings. If you disable cookies, some parts of the website may not work correctly.

10. Analytics
We may use analytics tools to understand how visitors use our website. Analytics information may help us see:
- Which pages are visited most often
- How visitors find the website
- What content is useful
- Where visitors leave the site
- How we can improve the website and courses

Analytics tools may collect technical information such as device type, browser type, pages visited, and approximate location.

11. Third-party services we may use nTo run our website and provide our services, we may use trusted third-party providers. These may include services for:
- Website hosting
- Email marketing
- Payment processing
- Course delivery
- Customer support
- Analytics
- Security
- Spam protection
- Video hosting
- Social media integrations
- Download delivery
- Website backups

Examples may include providers such as payment platforms, email autoresponders, analytics tools, website hosting companies, video platforms, and course software providers. These providers may process personal information only where needed to provide their services to us. You should also check the privacy policies of any third-party platforms you interact with through our website.

12. Embedded content from other websites
Our website may include embedded content, such as videos, images, social media posts, forms, or tools from other websites. Embedded content from other websites behaves in the same way as if you visited that other website directly. These websites may collect data about you, use cookies, track your interaction with the embedded content, and monitor your activity if you are logged into their service.

13. Social media
Step By Step Courses may have pages or profiles on platforms such as Facebook, Instagram, Pinterest, YouTube, TikTok, LinkedIn, or other social media channels.If you contact us through social media, comment on our posts, follow us, or interact with our content, the social media platform may also process your information under its own privacy policy. We are not responsible for how those platforms use your information.

14. How long we keep your informatio

We keep personal information only for as long as necessary.The length of time depends on the reason we collected it. For example:
- Order and payment records may be kept for accounting, tax, and legal purposes.
- Course account information may be kept while your account is active.
- Email marketing information may be kept until you unsubscribe or ask us to delete it.
- Contact form messages may be kept for a reasonable period to manage support and customer service.
- Analytics data may be kept according to the settings of the analytics provider.

If we do not have a specific retention period, we use reasonable criteria to decide how long to keep the information, such as the type of data, the reason it was collected, legal requirements, and whether it is still needed. The ICO says privacy notices should explain retention periods or the criteria used to decide them.

15. How we protect your informatio

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. This may include:
- Secure website hosting
- Password-protected systems
- Limited access to personal data
- Security tools and monitoring
- Backups
- SSL/HTTPS encryption
- Using trusted payment processors
- Keeping website software and plugins updated

However, no website, email system, or online service can be guaranteed to be completely secure.

16. Sharing your informatio

We do not sell your personal information. We may share your information with trusted third parties where necessary to run our business, provide our services, or comply with the law. This may include:
- Payment processors
- Email marketing providers
- Website hosting providers
- Course platform providers
- IT and security providers
- Analytics providers
- Professional advisers, such as accountants or legal advisers
- Regulators, tax authorities, or law enforcement where required

We only share information where there is a valid reason to do so.

17. International transfers
Some of the services we use may be based outside the United Kingdom or may store data on servers outside the UK. Where personal information is transferred internationally, we aim to use providers that apply appropriate safeguards to protect your information.

18. Your data protection rights
Depending on your location and the law that applies, you may have rights over your personal information. These may include:
- The right to be informed about how your data is used
- The right to access the personal information we hold about you
- The right to correct inaccurate or incomplete information
- The right to ask for your information to be deleted
- The right to restrict how your information is used
- The right to object to certain uses of your information
- The right to data portability
- The right to withdraw consent where consent is the lawful basis
- The right to complain to a data protection authority

The ICO lists rights such as access, rectification, erasure, restriction, objection, and data portability as rights that should be explained to individuals in privacy information.

To exercise your rights, contact us at: privacy@stepbystepcourses.com

We may need to verify your identity before responding to certain requests.

19. Children's privacy
Step By Step Courses is intended for adults, businesses, creators, students, and people learning content creation or digital skills. Our website is not aimed at children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take reasonable steps to delete it.

20. Links to other websites
Our website may contain links to other websites. We are not responsible for the privacy practices, content, security, or policies of other websites. You should read the privacy policy of any external website you visit.

21. Complaints
If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue. You may also have the right to complain to the UK Information Commissioner's Office, which is the UK regulator for data protection matters.

ICO website: https://ico.org.uk

22. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the 'Last updated' date at the top of this page. If the changes are important, we may also notify users by email or by placing a notice on our website.

23. Contact us
If you have any questions about this Privacy Policy or how we use your personal information, please contact us:

Step By Step Courses

Website: https://stepbystepcourses.com
Email: privacy@stepbystepcourses.com
Business address: 45 Horsley Close, Epsom, Surrey, KT19 8HB